Want to track your order? Fill in your tracking number below and you can track your order! You will get your tracking number by email once the package is shipped.
What means 'Pending'?
This means your item is on its way or at the sorting centrum of the airlines. The item will be shipped by plane in between 1 - 5 days. Then you will see it in the tracking system!
What should I do when it says ''Tracking doesn't exist''?
Please don't worry when your tracking number says this. This probably means the item should arrive first to the airlines. If it keeps saying this, it is possible our tracking system that doesn't support the tracking code you have. Contact us and we will check for you how far your item is!
Can I track my item somewhere else?
Yes, you can track it at the local post office and insert your tracking code here. Please note: this is only possible when you can see that the item is shipped by plane. Otherwise your tracking code will not work on these websites.
- For The Netherlands go to: www.postnl.nl (Tracking code ends with NL)
- For Belgium go to: www.bpost.be (Tracking code ends with CN)
- For other countries: please go to your local post office website
- What should I do when the delivery was unsuccessful?
The item is probably at the nearest post office. Please go to the post office with your ID to collect your item!
How does the tracking system works when the item is send from a warehouse overseas?
A item is shipped, the customer gets a confirmation email with tracking code
The item is shipped to the airline or in sorting center from the airline.
The item is ready to go on the plane to its destination
The item is shipped with the plane and off to its destination